Rohini Menon

PRIVACY POLICY

Last Updated: 11-Oct-2025
1. Scope & Purpose
This Policy covers how we collect, use, share, store, and protect personal data of parents, guardians, children, and users worldwide, consistent with India’s Data Protection laws and global privacy norms (GDPR, etc.).

2. Information We Collect

a. Provided by You
Parent/Guardian: name, email, phone, address, billing info.
Child: name, learning details, grade, special notes.
Any other info you provide (support requests, communications).
b. Automatically Collected
Technical data: IP address, browser type, device, logs, cookies.
Usage analytics, session metrics.

3. Legal Bases for Processing
Performance of contract (to deliver programs).
Consent (where required).
Legitimate interest (site improvement, fraud prevention).
Compliance with legal obligations.

4. How We Use Your Data
To deliver tutoring, schedule, communicate, send notifications.
For payments, refunds, billing, account verification.
To maintain and improve our services, analyze usage.
To enforce our policies and protect against fraud.

5. Sharing & Disclosure
With our vendors/processors (payment gateways, communication platforms) under strict confidentiality.
With legal/regulatory authorities when required by law.
In event of company sale or merger, under appropriate safeguards.

6. International Data Transfers
Since your customers may reside outside India, we may transfer data across borders, subject to legal safeguards, encryption, and data‑transfer agreements.

7. Data Security
We use industry-standard security (TLS, access controls, encryption, secure infrastructure).
We cannot guarantee absolute security (internet risks exist).

8. Data Retention
We keep personal data as long as necessary for service provision, legal compliance, dispute resolution, record-keeping. Then we delete or anonymize.

9. Rights of Individuals
Depending on jurisdiction, you may have rights to:
Access, correct, delete data.
Withdraw consent.
Data portability.
Object to processing.
We will handle these requests after verifying identity.

10. Children’s Privacy
We require parent/guardian consent to process child data. We do not use child data for behavioral tracking or targeted ads.

11. Cookies & Tracking
We use cookies/analytics tools to improve user experience. You may control cookie settings in your browser.

12. Changes to Policy
We may revise this policy over time. We’ll post updated version with the “Last Updated” date. Use after changes means acceptance.

13. Contact / Grievances
Rohini Menon Academy
Address: Tribal Museum Road, Kukda Jagat II, Chhindwara, Madhya Pradesh 480001, India
Phone: +91 9424920340
Email: menon_rohini@rediffmail.com